Privacy policy

Privacy Policy

Last updated: June 3, 2026

This Privacy Policy describes how Paperiora (the "Site", "we", "us", or "our"), operated by HADLEY LTD (Company Number: 13796065), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from paperiora.online (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce terms of service, and protect our rights and users.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and Services. “Personal information” refers to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

This may include:

  • Contact details (name, address, phone number, email)

  • Order information (billing/shipping address, payment confirmation, email, phone number)

  • Account information (username, password, security questions)

  • Shopping information (items viewed, cart items, purchases, reviews, referrals, gift cards, loyalty points)

  • Customer support information (messages and communications with us)

You may choose not to provide certain information, but this may limit access to some features.

Information We Collect about Your Usage

We automatically collect certain usage data using cookies and similar technologies, including:

  • Device and browser information

  • IP address

  • Network information

  • Pages viewed and interactions with the Site

Information We Obtain from Third Parties

We may receive information from:

  • Shopify and other service providers

  • Payment processors (payment method, billing details)

  • Advertising and analytics partners using cookies and tracking technologies

How We Use Your Personal Information

Providing Products and Services

We use your information to:

  • Process payments

  • Fulfill orders

  • Manage accounts

  • Arrange shipping

  • Handle returns and exchanges

Marketing and Advertising

We may send promotional messages and show ads tailored to your interests.

Security and Fraud Prevention

We use data to detect fraud and secure our Services.

Customer Support and Improvement

We use your data to respond to requests and improve our services.

Cookies

We use cookies to operate and improve our Site. You can control cookies in your browser settings, but disabling them may affect site functionality.

How We Share Personal Information

We may share information with:

  • Service providers (Shopify, payment processors, shipping companies)

  • Marketing and advertising partners

  • Affiliates

  • Legal authorities when required

User-Generated Content

If you post reviews or content publicly, it may be visible to others. We are not responsible for misuse of publicly shared information.

Third-Party Websites

We are not responsible for the privacy practices of external websites linked from our Site.

Children’s Data

We do not knowingly collect data from children under 16.

Data Security and Retention

We use reasonable security measures but cannot guarantee perfect security.

We keep data only as long as necessary for business, legal, or compliance purposes.

Your Rights

Depending on your location, you may have rights to:

  • Access your data

  • Correct your data

  • Delete your data

  • Restrict or object to processing

  • Withdraw consent

  • Opt out of marketing

Complaints

You may contact us to raise concerns. You may also contact your local data protection authority if unsatisfied.

International Transfers

Your data may be processed outside your country under legal safeguards such as Standard Contractual Clauses.

Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

Paperiora
HADLEY LTD (Company No. 13796065)

43 Denys Road
Totnes, Devon
United Kingdom
TQ9 5TL

Email: info@paperiora.online
Phone: ++44 7495705548

For legal purposes, HADLEY LTD is the data controller of your personal information.