Refund policy

Return & Refund Policy

At Paperiora, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving your item.

Return Eligibility

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include any tags, labels, or accessories supplied with the product.
Be accompanied by proof of purchase, such as your order number or receipt.

How to Start a Return

To request a return, please contact us at:

Email: info@paperiora.online

Please wait for return authorization before sending your item back. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

Return Address

HADLEY LTD
43 Denys Road
Totnes, Devon
United Kingdom
TQ9 5TL

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products.
Digital products or downloadable content.
Gift cards.
Clearance or final sale items.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@paperiora.online. We will work quickly to resolve the issue and provide a replacement or refund where appropriate.

Exchanges

If you would like a different product, the quickest option is to return your original item and place a new order.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

Original shipping charges are non-refundable unless the item received was damaged, faulty, or incorrect.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

Returned items must be unused, in their original condition, and accompanied by proof of purchase.